• Secteur d'activité : Manufacturier
• Type d'emploi : Permanent - Temps plein
• Ville : Vaudreuil-Soulanges

SUMMARY :

Reporting to the Customer Service Manager, the Contract Administrator is responsible for responding to customer needs by providing technical information, quotations, or bids. He/she is also responsible for processing orders according to contract specifications. He/she is an important element for the company and for customer retention.

RESPONSIBILITIES:

• Respond to price and delivery requests in a timely manner.
• Clarify customer needs and be able to communicate technical information to facilitate product selection.
• Ensure that prices submitted to customers are accurate.
• Take the necessary steps to ship the product and notify the customer. Obtain transportation rates, ensuring that the best rates are obtained.
• Produce packing slips, invoices, proforma invoices, certificates of origin, etc. as required.
• Purchase certain reserve or contract-specific items as required.
• Transmit any information deemed pertinent to the external representative in its territory.

QUALIFICATIONS :

• 1 to 2 years of customer service experience in a technical field. A diploma in a technical field may compensate for experience (e.g. construction, building mechanics, design, etc.)
• Spoken and written bilingualism (French and English)
• Proficiency in MS Office environment (Word, Excel, Outlook)
• Customer service and teamwork orientation
• Ability to manage priorities and organize workload
• Available to work hours compatible with Western time zone
• Knowledge or experience in the piping and/or electrical systems industry, an asset